Resolve issues instantly with AI
Manage tickets from Web, WhatsApp, and Email with proactive agents. Scale your customer success team without scaling your headcount.
Omnichannel Triage
Connect all your customer touchpoints into one central hub. Makinari’s AI automatically reads, categorizes, and replies to support requests across platforms in real-time.
- Web Chat
Deploy a smart widget on your site that can fetch orders and resolve FAQs.
- WhatsApp integration
Bring support natively to your customer's favorite messaging app.
- Email Ticketing
Turn incoming emails into actionable tickets parsed by AI.
Beyond basic chatbots
Our AI agents don't just reply with links to articles. They take action, use internal tools, and escalate when necessary.
Action-driven Resolution
Grant agents access to your database or APIs. They can process refunds, update shipping addresses, cancel subscriptions, and solve tier-1 issues completely autonomously.
See agent actionsSeamless Handoff
When sentiment drops or issues become complex, AI instantly routes the conversation to a human rep along with a full summary.
Explore inbox featuresInstant Learning
Sync your Zendesk, Notion, or Help Center. Agents learn your policies in seconds.
Learn about knowledge basesActionable Insights
Monitor CSAT, resolution times, and recurring issues. Makinari automatically categorizes ticket topics so you know what product areas need improvement.
See support analyticsYour team of virtual employees
Deploy specialized AI agents to handle complex tasks across strategy, campaigns, SEO, and operations. Like having an entire department working 24/7.