Multi-location businesses
Connect online orders, in-person sales and conversations in businesses with multiple stores, with customer identification and owner permissions.
How Makinari helps Multi-location businesses
A business with multiple stores needs support to continue when teams change. Commerce brings online orders together, Register records in-person receipts and CRM retains identified buyers’ history. Revenue Operations connects documents and inventory. Configure store identification and owners for your operation; automatic stock transfers are not assumed. Multiple locations is operational guidance, not a plan limit.
Configure permissions for data and actions, review documents and messages before sending and hand exceptions to a responsible person. Respect contact preferences and provider requirements.
Getting started depends on loading reliable data, connecting compatible channels and configuring and validating the required integrations. Test the workflow and its permissions before expanding it.
Key Workflows
- Identify the buyer in Register to review CRM orders and conversations before completing the sale.
- Link Commerce orders and counter sales to Revenue Operations documents and review inventory before committing availability.
- Assign the Channels inquiry to the appropriate store owner, retaining history and access permissions.
Potential operational benefits
Continuity of support across stores and channels and a shared commercial view, depending on identification and configured data.
Results depend on your process, data quality and configuration.
Recommended modules
CRM
Contacts, accounts and opportunities with a shared history.
Channels
WhatsApp and email conversations in a shared inbox.
Commerce
Catalog, online store and orders for products and services.
Point of sale
Sales, receipts and cash register shifts by location.
Revenue Operations
Orders, reservations, inventory, invoices and financial records.
Reports for your business
Based on the data you record and connect; these are operational reports, not industry benchmarks.
Related use cases
Micro businesses (1–9 people)
Coordinate inquiries, store and checkout in a micro business of 1–9 people. The range is guidance, not a limit on plans or available features.
Business-to-consumer (B2C)
Connect catalog, online orders, in-person sales and consumer inquiries to customer history, respecting identification and contact permissions.
Omnichannel retail
Connect online store and counter sales to buyer history to coordinate inquiries, receipts and documents without assuming external synchronization.