Retail and physical stores
Manage in-person sales and receipts with Register POS. Connect your online store and identified buyer history to prepare follow-up.
How Makinari helps Retail and physical stores
Register POS records counter sales, payments and receipts for anonymous visitors and identified buyers. When the customer is identified, the sale can be linked to their CRM history. Commerce adds an online catalog and checkout; Revenue Operations connects commercial documents and inventory to review store activity.
Customer identification and contact permissions are needed for personalized follow-up. Configure payment methods, taxes and compatible devices; stock from other warehouses or systems requires validated integration or imports. Staff must review returns, discounts and inventory discrepancies before acting, without assuming compatibility with every terminal or external system.
Key Workflows
- Record a purchase and issue its receipt in Register POS, linking it to the account if the customer is identified.
- Consult the last online order and available conversations before serving the buyer at the counter.
- Review returns against the receipt and prepare authorized follow-up after an identified purchase.
Potential operational benefits
Better continuity between in-store service and online purchases, with traceable receipts and context to review sales and follow-up.
Results depend on your process, data quality and configuration.
Recommended modules
CRM
Contacts, accounts and opportunities with a shared history.
Commerce
Catalog, online store and orders for products and services.
Point of sale
Sales, receipts and cash register shifts by location.
Revenue Operations
Orders, reservations, inventory, invoices and financial records.
Reporting
Sales, costs, campaigns and agent activity.
Reports for your business
Based on the data you record and connect; these are operational reports, not industry benchmarks.
Sales Breakdown by Category
Compare categories sold in available records to review the store’s assortment.
Monthly Sales & Cost Evolution
Compare recorded sales and costs to decide on store budget adjustments.
Customer Lifetime Value (LTV)
With purchases linked to identified customers, review relationship value to guide loyalty initiatives.
Use cases by business type
Explore concrete cases in this industry. Each business type has its own workflows, company sizes and commercial models.
Retail through distributors
Link retail partners, catalog, orders and in-person sales to commercial documents, using only authorized data from the configured operation.
B2B2CIndependent physical shops
Connect counter sales with online orders and buyer inquiries. Keep receipts and purchase history available for exchanges and customers returning to the shop.
B2CRetail franchise network expansion
Organize franchise candidates, opening proposals and network orders. Separate negotiations for new stores from commercial supply to existing franchisees.
B2BWholesalers with channel-specific price lists
Configure product price lists for POS, the online store and marketplace. Keep quotations and orders tied to prices reviewed by the sales team.
B2BCash register shifts and counted closing by location
Open a shift with starting cash, record cash in and withdrawals and close with a counted amount. Review receipts and differences by location.
B2CLocation stock and preparation for retail deliveries
Review stock by SKU and location, prepare store and ecommerce order lines and link shipments to their origin, assignee and recorded tracking.
B2CBusiness purchasing for retail and food operators
Organize a retailer’s buyer-side work: vendor bills, recorded payments and expenses. Review acquired orders, quotes, subscriptions and assets without promising a procurement ERP.
B2BSocial content operations for retail agencies
A B2B agency prepares content and handles comments for retail brands. Review assets, drafts and specific destination accounts; analyze stored social data without promising live synchronization.
B2BRelated use cases
Vehicle repair workshops
Record driver inquiries, reviewed estimates and workshop payments. Keep the customer’s acceptance alongside the commercial documents for later review.
Business-to-consumer (B2C)
Connect catalog, online orders, in-person sales and consumer inquiries to customer history, respecting identification and contact permissions.
Omnichannel retail
Connect online store and counter sales to buyer history to coordinate inquiries, receipts and documents without assuming external synchronization.